Unhappy

We submitted a claim on 17 July 2019 and to this day we are in the dark regarding the outcome. We've already indicated to Karabo Lebogo that we don't have an invoice for a phone that was purchased in 2016 and then had to deal with Jeanre Marais who just wanted to dismiss me so he doesn't have to deal with my unhappiness. You just get a sense that no one is willing to assist. Premiums are collected monthly with no efforts from their side however you can tell that we are bothering them when w submit claims. Please settle my claim so I can move on with other things in my life.