Unhappy

My phone was ****** 2 weeks ago, I notified the police immediately and put through my claim with finrite, they requested a delivery address and my current contact number which I provided . They sent me a waybill number , I tracked the parcel only to see notes that "Contact unavailable x 3" . I phoned the courier company and they advised that they reached security who told them that I am at work during the day and only come home after 5, I waited 5 days to hear this no one bothered to contact me or advise that parcel cant be recieved on my behalf. Courier advise that I need to contact telkom and request that they allow a 3rd party to take parcel on my behalf, after phoning through and being cut of numerous times while talking to the agents , I was told to send Full names,ID number and contact number of the 3rd party and the delivery address, I did so right away. 2DAYS later I track the parcel and waybill number I cannot pick up, I phone in to find out then I get advised about what the courier told me, I told the agent that I phoned Monday morning to make alternative arrangements and sent an email with that, she cut my call, I phoned in again ,she picked up and when she realised it's me she cut the call again, I phoned 5 times more same story until I complained to the receptionist and she put me through to a different agent Karabo who0 said she will send the parcel,when I asked why it's only being actioned now yet I sent request Monday morning she got irritated and said she was not dealing with the claim,when I asked who was dealing with the claim she cut the call.