Unhappy

Hi I'm having endless problems with Edgar's/Rcs regarding a claim as it was approved and I have been dealing with a person by the name of Lebohang whom have sent me options of devices but unfortunately it is nothing like what I saw on the internet now I was told they don't know what the supplier sends and they never gave any option of colours to choose form and now that I have opened it there's just nothing they can do how convenient is that. They actually sending you something that nobody wants to buy