********* behaviour and poor customer service

On the 28 of June 2015 I took my phone in to be repaired at the Markhams store in Table View. It took them 5 months to repair my phone. In October when they called me I was not in Cape Town to come and collect the phone. I was only able to pick up the phone 8th of April 2016. I paid the access fee of R500 but when I got home and put in the battery to switch on the phone the phone was never repaired. The same problem that I has send my phone in to be repaired was still not repaired. This I find very ********* and unprofessional. I phone the Markhams store the next day (9 April 2016) telling them about the problem and that the phone was never fixed. I went to the store on Wednesday, 13 April 2016, and was put on the phone with Khogmotso of Finrite who was very unprofessional had no peoples skill did not answer any of my questions I ask her and was whole time quiet when asking her questions.I also ask her for a report of what was fixed on the phone and she told me that I must first send her proof that I was not in Cape Town before she can send me a report. I also ask her what was fixed on the phone and she could not tell me what was fixed. This is really pathetic service