Uneducated, rude call centre agents that work for **********

I've just had the worst experience once again with this awful company, and uncouth rude call centre agents...

Ive been paying laptop insurance for over 5 years. The laptop got ******, I provided an ID copy, case number and affidavit... This was on Oct 10th and they told me it will be sorted within 72 hrs... Today is Oct 29th, and a rude unmannered call centre agent spoke over me the whole time, after I told him that's not how you speak to a customer, he put me "on hold"... By putting me on hold... He basically took off his heads sets and started chatting to his chomis... This carried on for over 8mins until he dropped the line on me. .

I just want my money back at this point, I really don't care for any future business.

Imagine, my first claim since I've opened the insurance