Unbecoming &poor service.

I handed a cellphone for repairs,Nokia 6 purchased on 24th July at Exact Kuruman on laybye system. I experienced phone problem on 21 May2019 and checked in 24 May 2019 at the above store. They booked the set for dispatch on 28th of same month. All documents and requirements were sent. Several follow up were done,three months later on 19th August 2019,received the phone at Exact Kempton Park mall,the phone was locked and needed a pin code,it was sent unlocked,could not open it. The phone still reflected slowness was not moving,I reported immediately to Exact store,for reassessment . Related this experience to the Company which sent me T&C ,which I pointed service deficiency inherent in their service.

In several communication with them they asked ,on 22/09/19 the technician wanted to establish reasons for resending the phone which I provided.

Up to date they claim they are still investigating,the phone I'm reliably told is still with Exact Kempton Park. I believe this is a service irregular and irresponsibility. I seek intervention on this matter

Regards Keobakile