Unauthorized activation of insurance cover

Finrite insurance is a bunch of ******, I had cancelled my cellphone insurance in March with them this year, conveniently in July it gets re-activated to which they said was a system glitch on Vodacom's side. I then call and tell them I do not want any debits going from my account as this insurance should have been cancelled and I never authorized for the re-activation. They need to sort it out, if I get debited I would like to be refunded. Several of the consultants told me that my policy is cancelled and they have sent emails to finance to have me refunded, this is the story since mid July to date. All the consultants are full of lies they always have IT errors with their emails or computers. I called in to finrite again today because I got my vodacom statement and it shows that they will be debiting the insurance monies again for something that was cancelled in March already. The lies that came from that consultants mouth yet again was there was a system glitch once again and my monies will be refunded, mind you this is month two already, I have still not even received my first refund. Finrite are running a mickey mouse operation and ******** clients, your dam excuses are lame.