unauthorised cancellation

<p>Last year I claimed for repairs on a broken screen. Before that I claimed another ****** phone. On 4th Oct I claimed for both phones insured by them and after 3 weeks of no feedback, I have been calling in to no pick ups, endless holding on and unprofessional consultants who pick up the phone and put it aside while I listen to them chatting then hang up!! I went in to the Edgars where I filled and was told my cover was cancelled!!! There is no paperwork or voice recording to this effect!!! Do not take cover with these ******! The Edgars lady was more helpful in 30 min than a week at Finrite. I only claimed once in 4 YEARS on those phones. I will be talk this to the Ombudsman </p>