Unacceptable service delivery

I had been speaking to the consultants at Finrite for about a week before starting with email correspondance on the 26 January 2015. It is now 2 March 2015 and I still do not have my phone back!<br> <br> I submitted a claim for my phone which had water damage. After struggling to find a consultant who could actually help me and find me on the system, Leilane Ferris finally was the first, and only person to this date, who has been very helpful. She has done everything in her power to help me, but it doesn't appear that the company has her work ethic!<br> <br> Many follow-ups from my side later, the phone was eventually collected. A week later a lady phoned me to find out where they could collect from, obviously having no idea that the phone had been collected a week prior. Last week Monday I was asked for the delivery address, it is now ANOTHER week later, and still no phone!<br> <br> This annoys me to no end as not only has it been OVER a month now, but I also paid everything I was asked to pay IMMEDIATELY! I did my part, they are not doing theirs at all.<br> <br> I am at the stage where I will cancel this insurance the moment I have my phone back! If that will EVER happen!!!