UNACCEPTABLE SERVICE

<p>An ongoing saga with Finrite Insurance. For over a month I needed a repair done on a handset, took weeks for me to get hold of Finrite call center finally managed to get higher and eventually after many frustrating days my phone was picked up, now weeks later when looking for an update via calling and email, the two people I was dealing with Patrick Forgus and Khaya Simelane, i get told they are both on leave. I then get through to the call center who advised me that my phone was meant to be delivered yesterday but they are holding it back and may replace it. So after paying excess to repair the phone, no one has the dencency to contact me with regard to this. This has been a frustrating month of no answers, being put on hold for almost hours, no interest whatso ever. Yet another day with no phone and no update.Unfortunately this box is too small for my story. Debit orders are always paid. My part is done why isnt theirs. Where have ethics and proffessionalism gone?</p>