Unacceptable feedback

<p>Good Morning,</p> <p><br />I had a claim last year, I lost my iPhone 6, the finrite Insurance is refusing to give me a new iPhone since I was using the simcard that didn't come with a phone, I was not aware of that and non of the Telkom employees told me about this, I didn't get the finrite terms and conditions, Telkom told me that I'm insured without telling me about these terms and conditions.</p> <p><br />I've never missed a payment, I've since been paying Insurance. I don't have a phone now and I don't know what to do. I wouldn't pay an Insurance knowing that I'm not going to be covered, that shows that I did not know about this.</p> <p><br />I asked the Telkom manager about this and she clearly mentioned that its not her problem, she said I need to contact you, I think that's a bit unacceptable because they did not send me the finrite T&Cs, she said you sent an sms but unfortunately you sent it to the number that I was not using so I couldn't see it.</p>