Unable to cancel Vodacom Device Insurance Since June2020

MOST USELESS *********** PEOPLE/COMPANY I HAVE EVER DEALT WITH, PLEASE STAY AWAY FROM THEM!! I have received an sms from *** “Vodacom insurance” on 10 June 2020 Stating that Mobile device insurance prices have increased significantly due to the exchange rate challenges experienced during COVID19. We ARE adjusting your insurance cover for your device to ensure you are fully covered in the event of loss. Your premium WILL increase to R200 from 10 July.

How can they just decide to increase with an extra R120 without my consent, and this during COVID19? Due to this increase I cancelled my device insurance telephonically with them in June 2020, yet they continued taking my money up until October 2020. Promised me a credit, but nothing. Got my Vodacom invoice for Feb 2021 and guess what, insurance amount re appears on my invoice again after it was removed since November 2020 after lots of emails and phone calls. Each and every phone call I make to them gets put on hold for 15min plus, just to hear that the matter has been escalated. Total call to them is no less than 20minutes. I don’t get replies on emails, a manager is never available to speak to. Almost 8 Months later now and I am still not getting anywhere, no cancellation, no credit!!!