Un-repaired phone sent back!!

OUTRAGED BY THE TERRIBLE SERVICE!!!! we sent a Blackberry in to finrite in june for repairs and when we got the phone back we paid for the claim. when using the phone, discovered it still had the same problem and took it back to the store and it was returned ot finrite on the 30/07/15 waybill ***. we have not received the phone back. after lots of investigation on my side i discovered that the phone is still in you possession and have not been worked on due to no claim form sent from the Jet store in springbok. Jet has informed us that sent it on previous claim. still no feedback from your office. i've called on many many occasions and still no one in your call center can answer with the whereabouts of the phone. .<br> this phone has been \repaired"by finrite on 2 or 3 occasions and still has problems. <br> <br> call center agents are hopeless"