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Astrelecia A

1 reviews | Active since Sept 2016

16 Aug 2019, 11:06

****ty service

It is my 1st time having a insurance on a phone and it will definitely be the last...Finrite has the worst ********* *********** people working for them iys best that company gets shut down...its been a week and i still havent gotten any feedback regarding my phone. I have been phoning finrite 4 to 5 times a day since the 11th of august..today the lady who ddnt gve her name put the phone down in my ear i phoned back and requested to speak to a superior where i had to hold on the line for more than 10min and i was then told that the superior will call me back as of nw no1 has gotten back to me i will not advise any1 to take insurance with ths ****ty company...im disgusted by the level of service im getting the serviceis worst than poor i want the managers of that call centre to pull all my calls and hear how *********** the staff is and how i had to phone back and forth.

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Replies (2)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply16 Aug 2019, 14:30
Official
 Dear Customer, Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query. Regards, Finrite Customer Experience Team 
AA
Astrelecia A's update16 Aug 2019, 14:43
Reviewer Update
As per my previous complaint i have realised finrite sent me the wrong refrence number and is tellin me that my proof of payment is unclear i then resent 7 proof of payment thats is wher i realised that the email that lerato majaja sent me was the wrong refrence number and i was then told by a call centre agent by ne name of patricia that i must wait 48 to 72 hours for the payment to reflect so my question was how long am i still gna wait for my phone to come as it has been a week already and if i ddnt phone them back and forth then i woudve probably never get a phone every agen i have spoken to with holds important information im nt site what kind of training that people get. As of nw not 1 single manager or supervisor has phoned me back and tat shows me hey dnt take their job serious or the clients i am stoppin my insurance as soon as i get my phone whenever that may b