Trying to cancel my insurance for more than a month now

I have been sending emails to finrite now for 1 month not even a single response from them, it is like they do not want to cancel my insurance they are so quick when it comes to joining the insurance they even get a consultant to call the client, but when it comes to cancellation they don't give the same services all they care about is money. I am really not happy that you have to log a complaint to get something done that can be done by your customer care line, you can not force someone to keep the contract by ignoring their request, i need my insurance with you guys cancelled as soon as possible, you talk about someone giving you one month notice for cancellation but you take more than that to respond.