Totally unacceptable customer right abuse!!!!!!!!!

I WOULD LIKE TO EXPRESS HOW BAD THE SERVICE IS WITH FINRITE ADMINISTRATORS. THE STAFF IS A BUNCH OF PUPPETS, I'VE LODGED AN INSURANCE CLAIM FOR THE PAST WEEK AND NO ONE TAKES OWNERSHIP OR RESPONSIBILITY OF ACKNOWLEDGING/ REPLYING TO MY NUMEROUS EMAILS. WHAT HAS HAPPENED TO GOOD CUSTOMER SERVICE?????? I HAVE SPENT A FORTUNE ON MAKING CALLS TO THESE PEOPLE AND END UP SITTING ON 20-30 MINS WAITING TO SPEAK TO SOMEONE TO ASSIST...I AM A VERY FRUSTRATED AND ANGRY CUSTOMER WHO'S RIGHTS ARE ABUSED!!!!!!!!!!!!

I just spoke to one of your agents who informs me after 30 min call that the claim can't be processed until the payment for the policy is reflecting and of which I got confirmation that my claim has been approved and have paid the excess fee already.