Totally disgusted by the service I have received.

I put in a claim a while back over a month ago and until now no one has even bothered to come back to me regarding my claim. I have complained and even that doesn't seem to work. Meanwhile they are continuing to deduct the premiums from my account. Ackermans cellphone insurance is just a ploy which is designed to de***** poor South Africans. I'm really disappointed by all this.