This insurance is an inconvenience to one's life

<p>Lost my phone in may, reported it and a sms informing me that my claim was successful and my phone will be delivered within 3-4 working days. ( all required documents were sent to them as they request )</p> <p>I've beem calling them since only to learn about two months later that there was an access that needed to be paid, I asked why wasn't it listed when I was informed on the necessary documents that I needed to fax, on thay note the guy added on to saying they won't give me the exact phone, I have to choose a phone worth less the phone i'm paying for..***????</p> <p>I made sure that everything I had sent them were both emailed and faxed because I had already noticed their negligence towards customers</p> <p>Well I paid the the access they delayed to tell me about and called to confirm if the received my proof of payment and it was confirmed that the proof of payment was emailed and they received the email.</p> <p> </p> <p>Silence again, mind you I'm the one using all the air time to call this company, they don't even bother to call me back or resond to my email complains. I called again last week and I was again told that yes they see mybvlaim and it has been successful with all the required documents and payment attached to it and I shall receive my phone within 3-4 working days. I'm really annoyed now another week has passed by and I called them again on Wednesday , the lady who was helping me said she'll call me back as if I was asking for a job