Theee Worst Insurance

<p>COMPLAINT. Policy Number ********** 043</p> <p>I have been in contact with Finrite for close to 2months to complete my claim process. </p> <p>First of all they only have 1 email address where no one ever responds or attends to it unless you call in and only then will the agent search for your email. It seem as a customer you have to call inorder for the next step of your claim to be attended to. </p> <p>I submitted my affidavit and wasnt told to attach a copy of my id. Upon following up i was then told i need to forward my ID copy. Thereafter it took a week of no feedback till i called in and i was told they couldnt load my claim on their system. This problem went on for another week untill Kayleigh assisted by loading it manually and informed that no-one else would be able to assist me because it was a manual loading and not a system loading, therefore i had to wait for her feedback. Her promise to provide feedback never materialised, so that was only 50% of the problem sorted.</p> <p>I had to call back in yet again and hold on for over 20minutes; which seems to be a norm with their service level.</p> <p>i struggled to get the payment details for my excess payment and when i finally received them i paid my excess and was told to email to their central email address ********** <p>Without any surprise my proof of payment was not attended to and i had to call back yet again to make them aware of my payment. </p> <p>I was told that i'd get a waybill number within 48hrs and that never transpired. </p> <p> </p> <p>Like i said; it seems every step that should be in Finrites process is only urged by your call as a customer.</p> <p>Perhaps they're secretly hoping we dont followup so that they dont have to payout.</p> <p> </p> <p>None the less i was resilient, obviously because i want a phone.</p> <p> </p> <p>The worst consultant i spoke to was Quintin who spoke to me like he was going through an aphrodesiac high of some sort and couldnt care less what my issue was.</p> <p>He told me he'd call me back to give me feedback on my waybill tracking number but never did.</p> <p> </p> <p>I called back again 4days after that call and got through to Quintin who; again; couldnt care less and didnt even bother to apologise for not calling back and continued to speak over my voice, shoving information into my ear and didnt care about customer service. </p> <p>I stopped him and asked why he didnt call back or acknowledge that he was at fault and only then did he apologise.</p> <p> </p> <p>when i asked to speak to a team leader he said she wasnt available.</p> <p>i asked for the team leaders email address and i was told they also use the central email address , and like wise with his manager.</p> <p>When i exclaimed at the fact that its impossible that an agent, team leader and manager could be using the same email address he then put me on hold and then gave me Samanther Haartebees's email address.</p> <p> </p> <p>I sent a lengthy complaint email to her and didnt get any response.</p> <p>Instead i got an email from their central email address with my waybill number.</p> <p> </p> <p>I was thank full to get some form of progress but how dissociated can this manager be not to even care to reply to email. </p> <p>This is obviously the reason that even the consultants and agents behave as though their doing us a favour. </p> <p> </p> <p>The lack of service from FINRITE is down right repulsive and their operations need to be looked at and upgraded. </p> <p>Its not even so much a system upgrade but rather a customer service orientated upgrade. </p> <p>Everyone there needs to go for training. </p> <p> </p> <p>I cant believe i've even had to resort to registering on HelloPeter in an attempt to shake FINRITES management to get their house in order. NXI!!!! </p>