THE WORST SERVICE EVER

This is by far the worst service I have ever received. I logged my claim with finrite Telkom on Wednesday the 20th of March 2019 and received feedback that they were still waiting on my waybill number on Friday the 22nd. Ever since then, I have been making regular follow ups and finrite does not bother to make any contact with me. If I do not call them, they do not communicate with me. I called on Tuesday the 26th and was told that the phone I was insured for was discontinued and that I would have to pick another phone, the again if I had not called them I wouldn't have received any feedback from them. I have tried by all means to make contact and there is still no way forward. I called to speak to the manager Andile on Thursday the 28th and there is always an excuse as to why the manager cannot be on the phone with me. I asked for Andile to call me back and I am still waiting for Andile's phone call. The experience is tedious. I HAVE NEVER MADE ANY EXCUSES WHEN I HAVE TO PAY FOR MY INSURANCE, AND THE FIRST AND ONLY TIME THAT I MAKE A CLAIM, I RECEIVE THE WORST SERVICE EVER. THIS IS TIRING, I HAVE NO MEANS OF COMMUNICATING DUE TO THE FACT THAT I DO NOT HAVE A PHONE!!!! THEIR SLA HAS BEEN BREACHED. THE NEXT STEP IS A FORMAL COMPLAINT WITH THE OMBUDSMAN.