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1 reviews | Active since Jan 2017

15 Oct 2018, 12:29

THE WORST SERVICE EVER

Finite administrators dealing with edcon cash insurance ,I made a claim for a lost phone the start of September I told it take seven days ,after over 20 calls I was told access of R500 and the phone will be delivered in 72 hours now today I am told my order cannot be processed the phone I paid access is not available then R49.00 is needed to dispense phone after I was told by their senior Alfonso he will sort out my query a month later I am calling staying on the phone for 1 hour to be given all type of excuses

0
Replies (5)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply15 Oct 2018, 12:36
Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

's update15 Oct 2018, 14:15
Reviewer Update
got a call 1:45 from Gina advised a email ********** will be sent to my in in a few minutes still to email at 2:15
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply15 Oct 2018, 14:18
Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply15 Oct 2018, 14:27
Official

Dear Miss Margrose ,

Please be advised that an acknowledgment email was sent.

Regards,

Finrite Customer Experience Team

's update16 Oct 2018, 15:25
Reviewer Update
There is a part of your investigation has been left out which the part where Nhlanhla told me that the Samsung J5 is R2500.00, my claim would cover R2000.00 and the difference would be R500.00 which is the amount I paid I advise that you conduct a proper investigation as to the exact sequence of events including conversations as all your calls are recorded in this nightmare of a claim due to despicable incompetence. While you are doing so, do look into CPA as well specifically regarding quoting of prices the difference will not be coming from me as this is a not my incompetence and I really don’t care if it means that the dimwit I dealt with is personally held responsible for the difference, it would be am awesome lesson to him to do his job and not just run his mouth. The CPA would concur Your half hearted apologies mean absolutely nothing to me as you have continued the excuse that you regard customer service I’m sure the ombudsman would really do a much better job because I’m baffled as how his is dealt with in accordance with the surface portrays and not the real mess up which means a further delay in it being resolved If you are able to resolve this matter by the end of business on 17.10.2018 then I would refer it to the Insurance ombudsman as you clearly lack the capacity to do so