The worst insurance company in south africa

<p>I recently purchased a tablet for my son and was told i should take out insurance because of how young he is he might break or loose the phone so i took out the insurance. Only to find that two weeks later my son dropped the phone and the screen brooke. I had to send the documents 4 times before they received it and eventually after waiting a weeek the phone was collected, no one bothered to call me after having the phone for a week. When i called they said the phone was damaged beyond repairs plese note when i sent the phone it was working. They then told me i have to pay an excess of R500 so they can replace the phone as the phone is now R1000 yet when i purchased the phone it was R799. Because of rude consultants i decided to get the phone sent back to me and i will repair it myself. To my attention i was told the company needs 31 days notice to cancell a contract so they took their first debit order plus a joining fee that no one tells you about when you purchase the phone, and then my account was debited twice as according to them i have two policies and not one. This insurance company is a **** and a joke such a waste of time.</p>