The Worst Customer Service Ever!!!

Does anyone work for finrite? Are your emails just not being answered? Who does a person speak to to actually receive service???

I sent my phone in for repairs in October 2019 and waited months to receive info on my phone. I tried your call centre, I went into a Telkom store in Kenilworth centre( Horrible, arrogant manager). I sent emails and received a response to telkom insurance, finrite complaints, info@finrite and never received a response.

Finally after 7 months with my phone in in your possession, I received a sms notification that my phone was being delivered. I tracked it and then sent another email to find out where it is and received no response, until I called the courier company to say it is being delivered to Kenilworth Telkom centre. When I collected it arrogant manager wouldn't open the safe, until I told him to call the courier company himself. When I finally opened the phone box they have given me my repaired phone without a charger and the phone battery! Please explain to me how I'm supposed to address this? I'm honestly at a loss of words at this point.