The worst cellphone insurance ever

I sent my phone in for repairs in February through Telkom and paid my excess fee on the 25th of February, and I was told that they were done with repairs on the first of March and the phone would be sent back to me, that's the last time they ever made contact with me, I have to go to the shop every now and then to check the status of my and no one seems to know where my phone is and the status of it, please guys I want my phone back, and I am going to cancel my policy with you guys due to your incompetence.