THE WORSE INSURANCE PROVIDER!!!!

I have submitted a claim in Dec. And if anything i have never recieved worse service.

At first my account couldn't be found and i was informed that i dont have insurance. Then i was advised to contact iua which i did. When calling iua, here it was confirmed that they picked up my account they had no idea why finrite wasnt able yo find my account. (AND EACH TIME IM INFORMED TO BE CALLED BACK AFTER THE 24/48, 48/72 HRS TO DAYS LATER)

Called back to finrite, where now after a period of two weeks i am informed there are outstanding debit orders. I need to call iua.

I called iua and they have confirmed that the payments were up to date. They mailed finrite aS well as myself as this is why they said we couldn't submit the claim. With the emails being sent from iua, finrite said that it means nothing if it doesnt reflect.

I recieved a sms with a mistake of excess amount to be paid. Paid the amount at almost immediately. Called back in to ask what the update is. The agent advised that the call will be logged to a supervisor. The supervisor then calls with the mistake of the excess and says she risked her job and tried helping me, this is where i said the service is unacceptable, asked to speak to a supervisor, was then informed they will call me back.

We in March! HOW PATHETIC IS THE SERVICE???????

Now after paying a full subscription of the value of my lost phone. Being insured for R12000, paid excess for a R12000 phone, of which let me add that my phone is with more than the insurance im being covered for in actual fact I've been informed that im under insured of which i said its fine, that being said.

I finally get the message of the replacement devices and none of them are valued to the phone i had if anything half the amount my phone was valued at. I call in because it's ridiculous to even offer a device half the value of what my phone is worth! And if that wasn't it the agent i spoke with yesterday continuously says thata what they approve i must choose. No assistance in the principle of the matter and escalating the problem.

I sent mails requesting someone to phone me, the same mail ive been responding to and YET NO CALL. I specifically took off a days work Tuesday 1 March and still my insurance isnt dealt with and sorted. Considering its taking 4 months for a insurance claim and NO ONE REIMBURSE' THE AMOUNT OF AIRTIME IVE LOST CALLING AND WAITING FOR EACH CALL LONGER THEN 20 MINUTES!!!!!!!!!!!!

This is UNACCEPTABLE and clearly you people don't want the buisness!!!!