THE UNRELIABLE, UNTRUTHFUL FINRITE ADMINISTRATORS!!!!

As a consumer if asked my any company or person to define FINRITE ADMINISTRATORS i would just give an answer that says, FINRITE ADMINISTRATORS can be defined as a company that seems to continue delivery appalling service to its loyal paying customers and i may compare it to South Africa's current state of politics that keeps on making empty promises day in day out. On the 4th of April 2019, i was assured by Kubeshnie a lovely lady from FINRITES complaints department that by Monday the 8th of April 2019 i will have final feedback regarding my insured damaged device. Guess what??? no form of SMS or COMMUNICATION was sent to me informing me of any progress instead myself as a consumer continued calling FINRITE to get an update. from getting feedback on the 4th of April 2019 as expected and promised, i'm now told that i should call on Wednesday the 10th of April 2019 by a call center agent named Kutloano Mutle. i asked to be transferred to the complaints department but then opted to lodge my complaint publicly which is a continuation of empty promises and poor service from the 18th of March 2019 till date. May i further state that such has affected my livelihood negatively as i have been disconnected from many important platforms as people cannot get hold of me. FINRITE, what more do i need to do in order to resolve this mess and what wrong have your consumers done to receive such Bad services??