THE SERVICE IS APPALLING!!!

TELKOM FINRITE IS USELESS!!!! THE SERVICE IS APPALLING!!! I'VE BEEN WAITING FOR MY REPLACEMENT DEVICE FOR ALMOST 5 MONTHS NOW! THEY RUSHED TO TELL ME TO PAY EXCESS. I'VE BEEN INSURED WITH THEM FOR OVER 2 YEARS , THIS IS THE FIRST TIME I CLAIM, NEVER MISSED ANY PAYMENTS!!! IM SO FED UP WITH THEM