The on-going 12 weeks insurance claim

I took out cellphone insurance with Finrite through CNA close to two years ago and when my phone got damaged I sent it to CNA and they took my phone and told me that someone from Finrite would be in contact with me. When no one called I went back to CNA and they told me they needed my bank statement. I submitted it and still didnt get any feedback from Finrite. When I went back to CNA they told me that I should contact Finrite myself, I calledFinrite only to have them tell me that they did not receive any claim form or my phone. I went back to CNA who then tried to track down my phone. I called Finrite daily and when they finally told me that they had received my phone. I called then frequently for close to three weeks and was given the run around. I then contacted both CNA and FInrite on social media and Finrite got in contact with me and they told me my claim had been approved. I was in communication with them constantly and they informed me that i would receive my phone in 3-5 working days, that was close to three weeks ago and I still do not have my phone. This entire experience has been a nightmare and I have no desire to have any further dealing with either Finrite or CNA. I have no idea how I am going to get my phone.