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Pheello M

1 reviews | Active since Aug 2011

11 Dec 2019, 08:20

THE MOST USELESS TELKOM CELLPHONE INSURANCE - *********** STAFF!!!!! I WANT MY CLAIM FINALIZED AND MY POHONE!!!!

FINRITE PRIDES ITSELF IN BEING THE MOST *********** CELLPHONE INSURANCE PROVIDER! I PITY TELKOM AS IT WILL LOOSE A LOT OF CLIENTS BECAUSE OF THE HORRIBLE SERVICE PROVIDED BY FINRITE! I HAVE CALLED MORE THAT=N 10 TIMES AND HAVE HELD FOR OVER 40 MIN FOR MY CALL TO BE ANSWERED AND CUT OFF, YOUR STAFF DOESN'T HAVE A SENSE OF RESPECT FOR CLIENTS WHO PAY PREMIUMS. I WANT MY CLAIM FINALISED!! TC026575 I HAVE CALLED THIS MORNING AGAIN AFTER HOLDING FOR LONGER THAN 20 MIN AN AGENT DECIDED TO MAKE ME HOLD AND CUT MY CALL! IS THE NO SHAME IN THE FACT THAT ALL THE REVIEWS FOR YOUR COMPANY IS ALWAYS RATED THE WORST. I HAVE SEND ALL YOUR REVIEW TO A JOURNALIST FRIEND TO EXPOSE YOUR ATROCIOUS SERVICE!!!!! ,

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Replies (3)
Finrite Administrators (no longer in business)
Finrite Administrators (no longer in business)'s reply11 Dec 2019, 08:30
Official
Dear Customer,

Thank you for making us aware of your complaint.  One of our Customer Experience Agents  will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team 
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Pheello M's update12 Dec 2019, 09:18
Reviewer Update
I AM STILL WAITING FOR A CALL BACK!

I HAVE SENT AN EMAIL YESTERDAY AND STILL NO RESPONSE.

WHEN AM I GETTING MY PHONE?????????

I HAVE NOTIFIED TELKOM OF THE HORRIBLE SERVICE , NICE THING MY FRIEND IS AN EXECUTIVE THERE.
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Pheello M's update13 Dec 2019, 09:02
Reviewer Update
I am still to get a response from your company regarding my complaint above???????????

FINRITE is indeed the Bane of my existance!!!!!!