The client or the service provider. Who is at fault?

I have been trying to get in contact with these people for days now. The phone is either engaged or the 086 number goes to a fax tone. I have been waiting for telkom that is one of your clients to get back to me regarding my claim I put in at the beginning of this month. Numerous e-mails have been sent to telkom and info@finrite but without any feedback. "Finrite is committed to the highest ethical standards and subscribes to the Ombudsman for Short-Term Insurance" this is what you sell on the internet. Really, I believe it is totally the opposite, as Telkom is one of YOUR clients maybe I will get quicker feedback by writing about the service provider, instead of the client because clearly your customer service is NOT UP TO STANDARD and YOU do not review your client or visa versa. I would like some feedback ASAP. My email address is ***. I will forward you ALL the emails and dates.... I mean I am paying for a thing that I do not have, maybe I should not pay, then they will call quickly if I skip a month....