TFG (Finrite) Insurance claim nightmare! ******, excuse after excuse!!!

I am appalled by the service i have received from Finrite Insurance via TFG. I first noticed their incompetence when my Samsung J7 which was insured fell and the screen got damaged. I kept on being sent from pillar to post, week after week, being told my query would be escalated and i should have a response within 48 hours. This matter was reported in April 2018 and til this day i have never received any feedback. I ended up using a phone with a damaged screen for the rest of the year like i was not paying these people monthly for a service they never rendered!

Fast-forward to December 2018, My phone gets ****** and i have to wait for 6 days before TFG eventually sends me the ITC number. I go to the police station and got a case number and clearly stated on the affidavit that my claim was delayed due to the long wait for the ITC number. I submitted my claim on the 21st of December and was told to come back on the second week of January. On the 6th i returned and was told my claim not received and the guys at Foschini resent it. Last week i received a notification that my claim cannot be processed as i have outstanding documentation. I went to Foschini again this morning where i spoke to a Finrite consultant over the phone who claimed i cannot be helped as i did not specify why i submitted my claim after 48 hours had passed (Reason clearly stated in affidavit, ITC number), I have been told again today to wait for 48 hours while my query is escalated. I know this is just a bunch of hogwash and will again be given just another lame reason as to why my claim has still not been processed. The worst insurance provider ever!!!! I would not recommend anyone who values their money to insure with these ******! I am disgusted, annoyed and ****** tired of chasing after these people!! I have wasted so much money trying to call these people and their phones are never answered, i have wasted so much money on transport going back and forth to Foschini (Eloff street, Johannesburg) and HAVE WASTED SO MUCH OF MY ****** TIME just to receive excuse after excuse! I have better things to do with my time! We pay for these services and yet have to chase around these service providers when we need the services rendered!