Terrible service when you need to claim.

<p>I am very disappointed with the snail service from Finrite insurance, I sent documents for my claim on the 17 June 2016 , I was given an email address ********** called the call centre and spoke to several agents who confirmed that my documents have been received and that it has been escalated to Holland I should check after 72 hours, I gave it a couple of days and called back, I was then informed that disputes take about 60 days, *** so in the meantime I must stay without a phone and the whole point of having a cellphone insurance was to have cover incase something happens, do you guys really take two months to approve a claim for a R1500 phone I fear for people with huge covers, I still get an sms to say that I should not forget my premium will be debit month end, for which phone since I dont have one seriously guys. This has to be the worst service ever.....</p>