TERRIBLE SERVICE FROM TELKOM AND TELKOM INSURANCE NOT PAYING OUT MY CLAIM!!!

Telkom and their insurance are absolutely PATHETIC!!!

I was ****** a month ago, whole handbag with phone, etc was taken. Went in to telkom to have my phone blocked and have a sim swop done, first they could not help me because according to them my imei number was under vodacom (keep in mind this was a telkom contract phone with a telkom Sim card in it) then I was unable to do a sim swop because according to their system I was vlbehind on payments, bank statements clearly showed that ALL PAYMENTS HAVE BEEN MADE(goes off by debit order each month like clock work)

I have sent in all details telkom insurance needed for my claim INCLUDING R500 EXCESS WHICH WAS PAID INTO THEIR ACCOUNT IMMEDIATELY!

After numerous of phone calls have been made to telkom as well as the insurance, I HAVE NOT GOTTEN ANYWHERE! Up and downing to Telkom Baywest, Port Elibzabeth where one of the gentlemen actually got RUDE and attempted to have my mother thrown out due to our frustration! I am absolutely DISGUSTED!!!

YOU PEOPLE ARE EXTREMELY QUICK TO DEDUCT YOUR MONEY EACH MONTH BUT YOUR SERVICES ARE ABSOLUTELY PATHETIC!

I have gone through a terrible ordeal and you people have just managed to make my whole situation 10 times worse!

I am really NOT IMPRESSED with your services AT ALL!!!

When I ask to speak to a supervisor or manager, you will not allow me to BUT NONE OF YOU ARE HELPING IN ANY WAY AT ALL!

TELKOM AND TELKOM INSURANCE(FINRITE) I BEG OF YOU, PLEASE GET YOUR **** TOGETHER!!!!!! I AM PAYING FOR A SERVICE, A SERVICE THAT I LITERALLY CANNOT MAKE ANY USE OF.... WHAT IS THE POINT OF PAYING THEN???

Should I stop ALL PAYMENTS in order to get any assistance from you people???