Terrible Service delivery

<p>My phone was ****** on the 17/03/2016 ,I had followed the correct procedures for processing my claim which got approved on the 20/03/2017 with a pain excess,I was told my phone will be delivered within five working days and its been orderd till today I havent recieved a phone neither has any communication been made with me in regards of the delay ,I have contacted them again on 30/03/17 requesting for the recordings since the first day I started commuincating with Finrite which I still have not recieved the reason ive been getting for the delay is that the trying to get a tracking number and that the managers are looking into it.The attitude I was getting from call centre was pathetic!!!</p> <p> </p> <p>Please Advise. </p> <p> </p>