Terrible service

Im very disappointed at the service I'm receiving from Vodacom shop mall of the south and finrite insurance. On the 4th of September I upgraded to a double deal and I asked that both devices be insured. They gave me a change of cover forms and a application for insurance form and I signed both of them. Following day I called finrite insurance to check if they have processed the documents and they told me it may take up to 7days. I kept calling and they kept telling me they didn't receive any applications. I went back to the vodacom store twice already and they told me they sent the forms so the problem was with the insurance company but they promised to do a follow up and contact me back and they never did. It's almost 30days now and my devices are not insured. If they fail to insure my devices after this 24 months I'm canceling my contract and taking my money else where