TERRIBLE SERVICE

THIS WAS BY FAR THE WORST SERVICE THAT I HAVE RECEIVED. I HAVE REGISTERED A CLAIM WITH FINRITE FOR MY CELLPHONE. THE CLAIM WAS FINALIZED ON THE 27TH OF DECEMBER AND I WAS ADVISED THAT I WILL RECEIVE MY VOUCHER IN 48 HOURS, I SPECIFICALLY ASKED IS IT 48 WORKING HOURS AND THE CONSULTANT (SHAKEEL) SAID 48 HOURS. I CALL THE BACK ON THE 30TH TO DO A FOLLOW UP AND I WAS ADVISED IT WILL TAKE 3 TO 5 WORKING DAYS. I HAVE THEN SPOKEN TO A TEAM LEADER NAMED TUESDAY. SHE HERSELF SEEMED AS IF SHE DID NOT KNOW WHAT WAS GOING ON. FURTHER TO THAT I REQUESTED FOR MY POLICIES TO BE CANCELED WITH THEM, I WAS ADVISE THAT I NEED TO GIVE THE A 30 DAY NOTICE TO CANCEL A POLICY, WERE THE ITEM WAS ******. THIS IS RIDICULOUS, WHY SHOULD I BE PAYING FOR SOMETHING I NO LONGER HAVE??? IT WAS ALSO BROUGHT TO MY ATTENTION THAT THIS POLICY WOULD CONTINUE EVEN THOU THE PHONE AS BEEN ******. HOW MANY CUSTOMERS HAVE BEEN **********. OVER AND ABOVE THIS I WILL BE GIVEN A VOUCHER WHERE I WILL ONLY BE ABLE TO USE TO PURCHASE AT AN ACKERMAN STORE. I HAVE ALREADY REPLACED MY PHONE AND IM NOT ALLOWED TO USE THIS VOUCHER TO PAY THE ACKERMANS ACCOUNT. WHAT EXACTLY AM I GOING TO PURCHASE FOR R2700??? I WAS TOLD THAT I CAN NOT USE THE VOUCHER TO PAY OFF MY ACCOUNT. TO SAY THAT THIS IS AN INSURANCE UNDERWRITTEN BY HOLLARD IS A DISGRACE. PAYMENTS HAVE BEEN MADE EVERY MONTH ON TIME AND NOW AS A CUSTOMER IM NOT EVEN GIVEN AN OPTION. IF THIS IS NOT RESOLVED I WILL BE GOING TO THE OMBUDSMAN.