Terrible Service

This company does not know what customer service is, their call centre agents are just poorly trained and you always have to call them for updates. If you do not call, the only mail you will get from them is to pay the excess amount due. They will promise feedback within 48 hours and you will be calling them 5 days later and they will give an excuse for not calling. Does Telkom only use this company as their insurer? they are risking because associating with poor service will rub off