Terrible Service

<p>It has been almost a month and a half now that my cellphone got ******. The very next day since my phone got ****** i went to the police station to get a case number and all the required documents to make a claim by my insurance with Game Finrite . I sent everything and no one got back to me to further the process , i kept having to call in myself and ask what to do next , kept getting delayed responses, i even paid the excess fee of R300 for authorisation . The delivery address for the device was given, and every week when i call ,i get put on hold for atleast 10-20 minutes until someone answers and tells me i will recieve delivery of my p8 lite Huawaui 4-5 working days its been two weeks since i was told that . I really took this insurance thinking i would get the desired service but im getting the complete opposite . Game Finrite Insurance is really disappointing , i really need my phone i wouldnt be doing this if it was not urgent. They so quick to debit their money from my account every month and its going to be almost two months without my phone and i followed all the required instructions with my claim. I feel so helpless. I cant be paying for my cellphone and insurance without a phone its ridiculous . Can someone please help me with this , i feel like even if i had to cancel this it would take me years to do because of such a delayed service i really need my phone.</p>