TERRIBLE SERVICE

hi

i put a claim through on the 1st Feb, almost 2months later and i have heard nothing from them at all. everytime i try to call the receptionist puts me through to the Telkom department and i can hear them answer after a while and then they just drop my call? i was told a claim takes 3-7 working days. its now 2 months later, i havent received a case number/reference number from them. i havent been told how much excess fee must be paid. THIS IS RIDICULOUS!!!!!!!!!!!!!!!!!!!! WHAT IS WRONG WITH THEM