Terrible Service

<p>last year i took a contract phone with Telkom and covered it with Finrite insurance and i lost the phone and reported and the claim was rejected, early this year 12 of January my claim was approved and was told to pay an excess fee of R500 and also send delivery address, which on the 26 of January i did all that but i must waiting for my device and i have been calling the call center with no luck, at first they said they dont have the device i lost which is Sony M5 and was told to choose another and i opted for a Samsung Galaxy J7 Prime and im still waiting and actually this is frustrating because every month they deduct their premiums but im not getting anything :( </p>