terrible service

Item: Finrite Administrators (no longer in business)
Rating: 1
Author: Nkululeko D

can i get my phone back, its been over a month since i paid my excess of R500 and i haven't even gotten a response to my emails as to when i will get my phone back, also your call center waiting time is ridiculously long and when i did finally get a consultant to speak to me after waiting over half an hour, he put me on hold for another 15 minutes then he eventually cut the call. i just want my phone back and to leave this bad insurance company

Helpful (0)

Replies (3)

Finrite Administrators (no longer in business)'s replyOfficial

11 Mar 2020, 10:41

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

Finrite Administrators (no longer in business)'s reply11 Mar 2020, 10:41

Official

Dear Customer,

Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

Regards,

Finrite Customer Experience Team

Nkululeko D's updateReviewer Update

13 Mar 2020, 18:47

its been 2 days since i sent the details you requested via email but its been quiet ever since, whats going on?

Nkululeko D's update13 Mar 2020, 18:47

Reviewer Update

its been 2 days since i sent the details you requested via email but its been quiet ever since, whats going on?

Nkululeko D's updateReviewer Update

22 Mar 2020, 21:42

its almost the end of the month and i still have not gotten assistance from this company, they are basically *****ing my phone that i am paying for. i will compile all the data i have about this issue and take a legal route because i am being de*****ed

Nkululeko D's update22 Mar 2020, 21:42

Reviewer Update