TERRIBLE SERVICE

<p>Finrite (Edgars Cellphone insurance) are just full of excuses. </p> <p>I had an issue a few months ago claiming from the insurance and it has since not been sorted out with Edgars Canal Walk, as they issued the cellphone but Finrite did not issue the giftcard for the cellphone.</p> <p>I called on 4 July 2016 and spoke to Lerato. I requested that my insurance be cancelled and I asked if there would be a deduction at the end of July. She said no.</p> <p>On 27 July 2016, my bank sent me an SMS showing that another amount was collected. I called on 29 July 2016 and spoke to Puleng, who was very cheeky and I asked her if Lerato said it was cancelled and that there was going to be no deduction, why was there a deduction. She explained the 30 day policy to me and I understood and I asked that she send me confirmation via email that the insurance was cancelled. She asked me to call back to confirm if it was done, and I told her as a company they should have the facility to send emails, therefore I requested an email by that Monday confirming that the insurance was cancelled. I never got the email.</p> <p>Again on 27 August 2016 another amount was deducted for the insurance. I called again yesterday 29 August 2016 and spoke to Lindiwe and she said that the insurance was NEVER cancelled! She said that she will submit a request for the monies to be refunded to me and also I asked her to send me confirmation that the insurance has now been cancelled. She said that she would send me a screenshot of my account on their system showing it has been cancelled as I do not have an account with Edgars and that it was Cash insurance.</p> <p> </p> <p>I still have not received anything. I have emailed Supervisor Kenaope and Manager Samantha ********** ********** and I have had no response since yesterday. Not even a confirmation email to say that they have received it.</p> <p> </p> <p>I called ********** this morning again and spoke to Melo Masebuko and he said that they are having issues and that I got through to Truworth insurance. How is that even possible when I have called the same number every single time. He said that I needed to give my name and number and he will pass it on to the relevant department to call me back, I hung up as I am sick and tired of this little game.</p> <p>I am still waiting for the confirmation that the insurance has been cancelled and I am awaiting confirmation of my refund. I am using my time to sort out something that could have been sorted on 4 July 2016 already!</p>