Terrible Client Service

3 weeks ago I submitted a claim to have my screen repaired. I handed the phone in at the store and filled out the claim form with all the details of what had happened. A week goes by with no response. Eventually I get a call from the people at the store, they ask me to bring a copy of my insurance schedule so they can e-mail it to finrite, which did not make sense to me as they already have all my details, but I took it in anyway.

A week later I call again to get an update, I was told they need a short description of what had happened. (By now I'm puzzled because I stated that on my claim form!) But I tell them again what had happened. The lady captured the details and advised me to follow up after 48 hours. Cool. A few days later I call again to follow up. The first guy I spoke to was unable to help me which left me with the impression that he was ***********. So I buy airtime and call again, I get a different person this time. She puts me on hold for more than 7 minutes and I eventually run out of airtime while still being put on hold. Again, I buy more airtime and call again. The lady gets my details and tells me my claim has been approved (great) and they will send people to go collect my phone at the store (ok, not so great).

At this point I'm really confused. So I have been without a phone for 3 weeks and when I get a message that my claim has been approved and I should pay excess fee at the store when I go collect my replacement phone I'm told my phone is awaiting collection at the store and will be taken in for repairs (3 WEEKS LATER!!!). I ask the lady how long this will take as I have already been 3 weeks without a phone, she tells me she can not say but if they can not repair my device I'll get a new phone. Terrible experience. Almost a month now without a phone and I'm still gonna wait. Not happy at all. Worst experience ever!!!