Terrible Cellphone Claim Experience

<p>My Sony Experia cellphone broke and the screen cracked very badly. I decided to take the cellphone to Foschini at Westagate shopping mall since it is close to where i work. I dropped the phone at the store on 01/12/2016, I completed a claim form and was advised that the form will be emailed to Finrite and they will send someone to cllect the phone from the store in order for them to assess the damages. I was surprised when i wasnt given any receipt or some sort of confirmation that the phone was being take in for repairs. What proof do i have that i left the phone in the possession of Westgate Foschini?</p> <p>To this day the phone has not been collected at the store. I have been trying to contact Finrite ever since but there is never an answer to their lines. I have held the line for over 20 minutes listening to the boring music on the other side.</p> <p>Apperently i dont have a claim registered on my name and it is already almost 3 weeks that i took it in.</p> <p>I have two cellphone insurance policies with Foschini and was not expecting this kind of service at all.</p> <p> </p> <p>I'm seriously considering cancelling both policies if the claim process is this horrible</p> <p>Can someone please contact me urgently to resolve this as i'm slowly loosing my patience.</p> <p> </p> <p>Regards,</p> <p>Very Unhappy loyal Client</p> <p> </p>