Telkom/Finrite is the worst insurance ever

I don't know what worse the fact that I have received such bad service from Finrite (Telkom insurance) or the fact that i'm not even the only one getting all this sh*t service from them. This simply means this is how this company operates and it's just SHOCKING.

I called Telkom (Finrite) on 3 October to claim i paid R500 excess as soon as they confirmed which i think is ridiculously expensive for the phone i'm claiming for but anyway. I have tried but all means to make things to go as fast as possible but they are not communicating with me, they are not giving feedback on anything, i keep on sending emails but no one is saying anything. That email probably has 4 people on it one being a supervisor or manager i assume but no one is saying anything. I don't understand what could be delaying a simple thing like a cellphone claim i have made a claim before with MTN for much more expensive phone when i paid R350 excess and it took less than a week for me to a get a phone. I think the one thing that really frustrates me is the fact that they don't even tell you the turnaround time for anything at least to prepare you and when they finally do they don't keep to it.

Losing a phone is so annoying and frustrating on it's own but if claiming for one is such a mission then what is the point??? IAM SO FRUSTRATED RIGHT NOW