Telkom/Finrite Insurance worst service experience of my life!!!!

This is the first time, I have been pushed to the point of making a comment on somebody's service, unfortunately not for good.

When I took out my cellphone contract from Telkom, I thought I would give an alternative insurance company the benefit of the doubt and try them out.

Just as a side note, I have had my business and personal insurance with Outsurance since 2006 and have never had a problem and have never felt that I have been treated unfair, well done!

My phone got ****** 7 weeks ago now. I have called Finrite, who represent Telkom with insurance, more than 30 times in this past 7 weeks and have spent more than 20 hours on the phone with them. I have never had such in-competed, ************* service from any service provider in my life!!!

My phone got ****** on the 5th of June, I reported it on the 7th. I paid the excess, on the 25th, after a multitude of problems, with submitting documents with them.

Today is the 24th of July, exactly 47 days since initial contact. They have in this time not contacted me once. Two days ago after really losing it, the lady told me that my telephone will be delivered the next day, this she confirmed with the supplier, after telling here I want a cash payout to go buy a new phone, rather then waiting for their "3rd supplier" to respond, thus she blatantly **** to me....

That would have been the 23, today when I phoned them again, feedback from their side "they are awaiting feedback from supplier". The only real professional attribute this coming has, is their indemnity cover.

I can only give my opinion, but if you do not want to have negativity in your life (ironically we take out insurance for peace of mind), do not make use of Telkom/Finrite insurance.