Telkom turnaround time is ****

This is the second time my WiFi goes off on and they must come out instead of the agent fixing it while on the line Last time it tood 4days it'll be 4 days again. Phoned Thursday night it's Sunday afternoon. They sent an sms about cable theft and me trying other options. Is it my fault they can't secure themselves from cable theft if that is the problem. The first time they mentioned not being able to fix it cause of the area I live in is dangerous. The house range from 700g and up. That was their excuse. ****ed off at this turnaround time.