TELKOM SERVICE AND LTE HAS GONE INTO SELF ISOLATION

I received a SMS from TELKOM on the 13/05/2020 saying "Urgent Telkom Notification: Please note that your Telkom copper service number *** will be cancelled during May 2020. To keep your service, it must be upgraded to an alternative technology. Please urgently call us on ***Mon to Fri between 8am and 5pm to upgrade. Telkom" I called the number on the 13/05/2020 and spoke to a very *********** lady. I asked her about the message and how can Telkom do that, she said that Telkom has been calling me for months and could not get hold of me, and my reply was that I have one number and if there is a network outage in our area I get a message so I don't believe that someone was trying to get a hold of me. She then went on to say that the Copper Service was going to be no more and they have to put me on the Wireless service. I then even told her that there is no fibre or LTE in my area and she said she's on the map and there is LTE. She said that if I do not take what they offering I will lose my number which I have for years. I then asked what package is TELKOM going to give me. She advised that it will be Smart BroadBand Wireless Fixed S55 with a 4Mbps line and I said to her how can I go from a 10Mbps to 4Mbps and she said that's all they can offer. So I was put into a corner and forced to take this package although it seems to be the lowest packages they can offer. Surely she did not have much sales experience as she was rude and very unfriendly. We have students that are studying online and cannot be without internet? After receiving a message on the 20th May to say that the order is going out for delivery I called again about my concerns and I landed up speaking to the same lady and she again advised that it can only be a 4Mbps line and that's that take or leave it. I also said to her how can TELKOM ONLY offer me a 4Mbps line when they advertising 10Mbps on other packages? I also questioned that fact that when the new router is delivered will the service be interrupted as we cannot afford to be without the service as my daughter who is in Matric is writing online Tests. She assured me that its an easy installation and I should just follow the instructions. I received the order on the 21/05/2020 via courier and immediately after I signed the old service has been disconnected and we did not have any service which was really frustrating. I had to call in again to get help activating the service. This was done at 21:00. So I thought that I was overreacting and lets see in a months time what will the service be like. Well a month later and the service is extremely slow that we could watch a 1 and a half hour movie on DSTV and come back and the line is still hanging. There is constant connection interruptions and especially now with my children working on line and myself working from home this is frustration on a different level. This is appalling and Pathetic. I THINK THAT YOUR INTERNET SERVICE HAS GONE INTO ISOLATION. SO TELKOM YOU CAN COME FETCH YOUR USELESS ROUTER AND YOUR TELEPHONE LINE .