TELKOM'S UNINSURED INSURANCE

<p>I purchased two p8 lites from Telkom Mobile on contract in September 2016 with insurance. In November 2016, i was pick pocketed for one phone at Moses Mabhida while attending an event. I then placed a claim and submitted all the necessary documents which are; a copy of an affidavit and case number, a certified copy of my ID and proof of insurance as requested. I was then told by the telkom insurance consultant to contact them within three to five working days to follow up on the process of the claim. When i contacted them, they had informed me that they received a record of my sim activity and my sim card had been in other phones beside the p8 lite that was purchased in September 2016 . i then told them that it was impossible as the simcard was activated in the phone in the store, on the day of purchased and had never been taken out since. I was then told that my claim has been escalated for further investigation. Up until today, i have not received any correspondance with regards to my claim. Since the date of claim, i have not been updated by telkom insurance unless i constantly contact them.</p> <p> </p> <p>I contacted them on 2 May 2017, when my second cellphone was ****** at Keys Restaurant on Florida Road. I once again submitted all the required documents and was told that my claim was been processed on the 12th of May. I then contacted them again as I did not hear from them and i was then told that the case number was incorrect. I then went back to the police station and got another case number and emailed it to them and still haven't received any feedback. I have tried contacting them numerous times and i have to wait atleast 15-20 minutes before they answer, if they answer at all. </p> <p> </p> <p>I am sadly still paying insurance, every month, religiously for both phones. It is not only unprofessional but also disheartening, the manner in which Telkom insurance handles their claim processes.</p> <p> </p> <p>I have had to purchase a phone cash as i have been without a phone for 8 months and still use my airtime to contact the insurance, that do not have the decency to contact their customers and keep them informed with their claim processes.</p> <p> </p> <p>I would like to know WHEN WILL MY PHONES BE REPLACED, how much more money should i invest in Telkom mobile before I am treated with respect and courtesy? </p> <p> </p> <p>I also will NOT be taking out any more contracts with TELKOM and i will NOT advise my friends and family to do so. . What's the point of paying for insurance if the insured items are not replaced timeously. .</p>