Telkom parthetic service

Telkom parthetic service.i signed up data contract with telkom 2021 in October up untill today I have not recieved my package but i was billed for it....I have quried this long enough now .no one is assisting or showing interest to my query. This morning I recieved sms to say my query has been resolved. Which make me wonder how many of south african were ****** like me.if you want to know more my email address *** .